3D Digital Solutions Administrator

Purpose

Application Support Engineer for Smart Instrumentation (Hexagon/Octave)

• Supporting Instrumentation engineers in an engineering project environment
• Incident handling, user support, troubleshooting, and coordination with the vendor
• Working closely with engineering, IT, and other application support teams
• Maintaining application stability, availability, and data quality
• Creating and maintaining reports and data extracts
• Being first point of contact for instrument engineers/designers in case of tool issues

Responsibilities

• Experience with Smart (Plant) Instrumentation as Engineer and/or Designer
• Strong application support background, preferably in an engineering or industrial environment
• Microsoft SQL Server experience, including writing and maintaining SQL queries
• Experience with reporting tools, specifically Infomaker
• Experience with incident management and user support processes
• Good communication skills and a service-oriented mindset
• Experience with working in a support team
• Familiarity with interfaces to other engineering systems and databases is a strong plus

Education

• Bachelor's degree in computer science, information systems, software engineering, or a related field is required. Certifications such as Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, or Google Cloud Certified: Professional Cloud Architect are highly recommended. Proficiency in administering and managing digital solutions, including cloud platforms, enterprise software, and digital tools, is essential. A master's degree in a related field is preferred but not mandatory.

Experience

• Minimum of 7 years of experience in digital solution administration, IT systems management, or a related field, with at least 3 years in a senior or specialist role.
• Proven experience in deploying, configuring, and managing digital solutions across various platforms, including cloud-based environments like AWS, Azure, or Google Cloud Platform.
• Strong technical background with hands-on experience in system administration, including the management of servers, databases, and application environments.

Functional Competencies

Compliance

Governance, Risk and Control

Analytics and reporting

IT Tools and application

Business Partnering

Digital savvy

Business Acumen

Management of change application

Systems and Technology

Technical Data Management